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West Michigan Supply Chain Management Certificate Series

Date/Time: Thursday, Jan 19, 2017 - Thursday, Dec 7, 2017 | 2:00 pm - 6:00 pm

Location:Steelcase Learning Center, Grand Rapids MI

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January 19 – December 7, 2017
Module 1: January 19 – may 4th, 2017
Module 2:  August 24 – December 7, 2016


Steelcase University Learning Center, Grand Rapids, Michigan


This program is based on the graduate level supply chain management concentration in the Eli Broad College of Business at Michigan State University.  The seminar will be offered in two fifteen-week modules.  Module One delves into marketing and supply chain management concepts and Module Two concentrates on supply chain management processes.  Program content will be delivered through lecture, readings, class discussion and interactive simulations conducted by full-time Broad College faculty.  Supply chain management case studies and applications will be liberally used throughout both modules.  A project will tie both modules together.  It will be scoped/developed during the first module; data will be refined and analyzed in between modules; and results will be presented and reviewed at the conclusion of the second module.


  • Provide a thorough knowledge and understanding of world class supply chain management practices and their role in developing and maintaining competitive advantage.
  • Provide experiene in viewing supply chain situations from the perspective of suppliers to and customers of manufacturers and service providers
  • Provide an introduction to the tools and applications used in supply chain process evaluation and reengineering
  • Provide experience and feedback in the use of both qualitative and quantitative data analysis
  • Provide a knowledge baseline documenting supply chain management best practices

Special Notes

This program is offered in two parts, but participants must begin with Module One in January.  The price can be paid by module or for the full program.

Faculty & Speakers

Who Should Attend

Executives and managers who must achieve enterprise success through logistics and supply chain management excellence in the highly competitive global environment. Participants will represent the functional areas of procurement, manufacturing, materials management, logistics and customer service and the major industrial segments in western Michigan.


$4,995.00 for both modules – If register by December 1, 2015. $5,495.00 after December 1st. includes instruction, all educational materials (including the text Supply Chain Logistics Management by Donald Bowersox, David Closs and Bixby Cooper), refreshments, web support, and certificate of completion for the series.


David J. Frayer, Ph.D
517/353-8711 x 71001


Business Process Management Certificate Series

Date/Time: Wednesday, Feb 1, 2017 - Thursday, May 11, 2017 | 9:00 am - 4:30 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever.  BPM is a critical skills set for analysts who redesign the way work is performed and for managers who must assure ongoing performance improvement.

Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.  Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience.  This program also includes three optional e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.

 Program Benefits:

 Utilize a “toolkit” of mapping and modeling techniques to document and analyze business processes

  • Locate process flaws that are creating systemic problems
  • Evaluate which activities add value for the customer
  • Use Lean and Six Sigma tools to streamline work
  • Interpret data and graphics to manage process performance
  • Leverage technology to effectively automate and redesign processes
  • Devise innovative process designs based on customer needs
  • Identify sources of business requirements and business rules
  • Identify and prioritize issues that will impact successful process or technology change
  • Achieve buy-in from the people who must utilize new processes and technology
  • Measure the impact of change
  • Assure that new processes are sustainable
  • Deliver more value to current and future customers

 BPM Online Module Outlines -*These programs can be taken individually also*

Essentials of Business Process Management LIVE
Virtual 1, 2, 3: Mar 2, 9, 16

 BPM Classroom Module Outlines: *These programs can be taken individually also*

Process Modeling, Analysis and Redesign

 – Lansing, MI

  1. Systems Thinking
  2. Process Mapping Toolkit

III. Identifying “Should Be” and “Could Be” Designs

Process Transformation: Improving and Innovating Performance

– Lansing, MI

  1. Innovation in Business
  2. Process Improvement Strategies

III. Process Innovation Techniques

  1. Leveraging Process Excellence

Implementing Performance Improvement & IT Upgrades

– Lansing, MI

  1. Define Business Value of the project
  2. Assess Organizational Readiness

III. Create an Implementation Plan changes

  1. Integrating and Sustaining Change


Sally Vescolani


Costs for the ENTIRE Certificate Series:

$3,495 – includes continental breakfast, lunch and course materials

$2,995 – Early Bird Discount (available 3 weeks prior to the seminar date)

Cost for Individual programs:

$495 – for 3 Virtual sessions (2 hours each)




Nursing Home Administration- Unit 4

Date/Time: Saturday, Feb 18, 2017 - Saturday, Mar 25, 2017 | 9:00 am - 4:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Areas of Expertise:

  • Management
  • Industry specific


Unit 4:  Feb. 18-Mar. 25, 2017 


  • The Nursing Home Administration Program offers 144 clock-hours of instruction in four units, each involving Saturday sessions. To complete the program, participants must attend 128 clock hours (90%) and pass a comprehensive final exam for each unit.
  • Classes run from 9:00am – 4:00pm each Saturday.
  • Unit 1 covers leadership, labor and management contracts, affirmative action, wages, legal issues, HIPPA
  • Unit 2 covers aging process, gerontology and geriatric infection control, nutrition, pharmacy.
  • Unit 3 covers General and States Rules/Regulations for Dietary Services in Long Term Care Facilities, medicare, fire safety.
  • Unit 4 covers accounting and budget, recreational, medicaid, and insurance.

Faculty & speakers

Julie Backus
Jack Anderson

Reg Carter

Angie Szumlinski

Who should attend
Anyone interested in nursing home administration and those individuals currently involved in health care administration who wish to review and update their skills in the field.


Regular: $925.00 per unit
Comment: The above fee, which is payable in advance, includes all materials for Unit 3 and parking. Please make checks payable to Michigan State University.

More information

Contact: Sally Vescolani


Healthcare Leadership Academy: Business Strategies for a Changing Landscape (Module 2)

Date/Time: Monday, Mar 20, 2017 - Wednesday, Mar 22, 2017 | All Day

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Module 1: February 24-25, 2017 (Traverse City, Grand Traverse Resort)

Module 2: March 20-22, 2017 (MSU Campus, Henry Center for Executive Development)

Program Introduction

This extraordinary program is the result of a unique partnership between Michigan State University’s Eli Broad College of Business and two premier healthcare professional associations, the Michigan Health & Hospital Association and the Michigan Osteopathic Association, to create a valuable leadership program for existing and emerging healthcare leaders, including physicians, clinicians and other healthcare professionals.  In addition, the College of Human Medicine, College of Osteopathic Medicine and the College of Nursing at Michigan State University were instrumental in the development of Healthcare Leadership Academy: Business Strategy for a Changing Landscape.  This program focuses on skill mastery related to influence, strategic conversations and building trust, as well as developing knowledge of innovative care delivery and financing models.  In the rapidly changing healthcare landscape, now is the time to learn how to seize strategic opportunities that can make a significant difference to you and your organization.  The academy combines evidence-based practices from healthcare and business.


Comments from past participants

“This program is indispensable to the professional development of all emerging healthcare leaders.  As an administrator in an academic healthcare organization, I found the modules on economics, decision making, and strategic planning to be insightful and exceptionally practical.  I would highly recommend this program to any of my colleagues.”

“The MSU Healthcare Leadership Academy helped me to prepare for a promotion to Chief of Staff.  I had to sacrifice to attend the onsite sessions and complete the homework assignments, but the curriculum helped to really prepare me for my new role.  Without the support of my boss and organization I would not have had the opportunity to attend.  I encourage the leaders of any institution to support their leader-physicians to attend this program.”

“As a young leader aspiring to grow professionally within the medical field, this program provided an excellent opportunity to begin that journey without needing a business degree.”

Key Learning Outcomes

In this program, participants will:

  • Apply leadership strategies and skills including decision-making, managing change, conflict management, teamwork, communication and negotiation
  • Discuss business analysis, strategic management and business tools obtained in class and through projects
  • Identify emerging issues in healthcare management, best practices, and the connections between local issues and the greater healthcare environment

You will learn best practices to sustain your organization in the future and provide you with the knowledge you need to enhance your leadership role at your healthcare organization.


The faculty for Healthcare Leadership Academy are world-class thought leaders in their respective fields of study. Each faculty member was carefully selected based on their expertise and their research/consulting projects within the healthcare industry. This will provide ample opportunity to transcend best business practices and best healthcare practices.

Who Should Attend

This program is designed for department heads and emerging leaders with responsibility for managing people, processes and systems within healthcare organizations.

*CME credits available for this program


Kristin St. Marie



$3495 – full tuition (includes materials, meals, assessments and graduation plaque)

Group discount available for 3 or more from the same organization

  • 25% off OR 3 at full price and 4th attendee is free

Dates: February 24-25, 2017 and March 20-22, 2017

The Henry Center for Executive Development



Process Modeling, Analysis and Redesign

Date/Time: Thursday, Mar 23, 2017 - Friday, Mar 24, 2017 | 9:00 am - 4:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Process Modeling, Modeling & Analysis

How to Streamline and Redesign Business Processes

 You Will Learn How To:

* Identify and understand your organization’s true core processes

* Recognize and remove activities that do not add value

* Eliminate system flaws that result in poor quality

* Document processes for knowledge management or BPM initiatives

* View customer/supplier relationships and their impact on your system

* Engage business leaders, users and customers in process change efforts

* Dramatically improve your efficiency and customer satisfaction

 Act Now!  Enroll Your Key Leaders Today!

 Who Should Attend:

* Process Owner or Manager

* Process, Workflow or Business Analyst

* Functional or Project Manager

* Process Improvement Team Leader or Member

* Actively involved in your organization’s process improvement, Lean or Six Sigma efforts

The skills delivered in this seminar can be applied in manufacturing, service, health care and public sector organizations.

 How To Re-Discover and Reinvent Your Business 

An organization –any organization– is a collection of processes.  These processes are the natural business activities you perform that produce value, serve customers and generate income.  Managing these processes is the key to the success of your organization.


Unfortunately, most organizations –probably yours– are not set up to manage processes.  Instead they manage tasks.  Think about it.  Isn’t your company organized around functions (the manufacturing department, the x-ray department, the sales department, the customer service department)?

As a result, people tend to focus on “local” concerns instead of the “global” needs of process customers.  Sub-processes evolve within departments without consideration of other functional areas.  Layers of communication and management are created to ensure desired outcomes, thereby adding to costs and lengthening cycle and customer response times.

Inefficiency and waste become part of the system.  They rob your organization of profits, productivity and its competitive advantage.  But, there is a way out.

Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering your core processes.  Process maps enable you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business. Armed with a thorough understanding of the inputs, outputs and interrelationships of each process, you and your organization can:

* Understand how processes interact in a system

* Locate process flaws that are creating systemic problems

* Evaluate which activities add value for the customer

* Mobilize teams to streamline and improve processes

* Leverage technology to effectively automate and redesign processes

Properly used, process maps can change your entire approach to business process management…and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes as well as the root causes of systemic quality problems.

Gain The Skills You Need To Make Process Mapping Work For Your Organization

This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and financial performance.


I. An Introduction To Systems Thinking

      • The Evolution of Process Management
      • Process Management Cycle: Seven Stages
      • Traditional Management
      • Systems Thinking
      • Class Exercise: Select A Process To Analyze
      • The System Model
      • Creating A System Map
      • Case Study Assignment


II. The Tools: How to Construct and Analysis Process Flow Charts

      • Process and Workflow Diagrams
      • Top-Down Flow Chart
      • Block Diagram
      • Activity Chart
      • Work Flow Diagram
      • Cross-Functional Flow Chart
      • BPMN
      • When to Use Each Chart
      • Class Exercise: Bubble Process
      • Analyzing Process Flowcharts
      • Class Exercise: Putting It All Together
      • Process Measures
      • Charting Tips


III. Implementation Guide: Getting Your Bang for the Buck

      • Implementing Change
      • Organizational Change
      • Creating & Sustaining Organizational Change
      • Managing Resistance to Change
      • Implementation Strategy




Sally Vescolani


Costs for the Program:

$1295 – includes continental breakfast, lunch and course materials

$995 – early bird discount (register three weeks prior to seminar)




Executive MBA Virtual Information Session

Date/Time: Thursday, Mar 23, 2017 | 4:30 pm - 5:30 pm

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Join our Associate Director, Jeremy Davis to get all of your questions answered about MSU’s Broad Executive MBA program. He will give you an A-Z overview of the program and the steps to move forward with the admissions process.


Executive MBA Information Session - Lansing

Date/Time: Wednesday, Mar 29, 2017 | 6:00 pm - 8:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Information session events feature a presentation by Program staff, followed by a Q&A discussion with a current student and/or alumni panel.


Executive MBA Information Session - Troy

Date/Time: Wednesday, Mar 29, 2017 | 6:00 pm - 8:00 pm

Location:MSU Management Education Center, Troy MI

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Information session events feature a presentation by Program staff, followed by a Q&A discussion with a current student and/or alumni panel.


Real Estate Investment Management Advisory Council Meeting

Date/Time: Thursday, Mar 30, 2017 - Friday, Mar 31, 2017 | 6:00 pm

Location:Kellogg Hotel & Conference Center, East Lansing Michigan

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Real Estate Investment Management (REIM) Advisory Council Meeting (invitation only event).  Please email Angela Card at to confirm your attendance.

  • Thursday @ 6 p.m. – Welcome Dinner
  • Friday @ 8 a.m. – 5 p.m. – Advisory Council Meeting
  • Friday @ 5 p.m. – Network Gathering (on your own)

Eli Broad College of Business

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